What is conflict resolution?

What is conflict resolution?

• A. A process to recruit new hires.
• B. A policy for granting vacation days.
• C. A method of negotiating agreements or solving problems.
• D. A technique for calculating raises.

Answer: (C)

Conflict resolution is the process of addressing workplace disagreements by negotiating agreements or solving problems so that all parties can move forward. It centers on clear communication, understanding each side’s interests, and collaborating to find a mutually acceptable solution, rather than avoiding the issue or letting it escalate. This is why the best choice is a method of negotiating agreements or solving problems. It’s not about hiring new staff, setting vacation policies, or calculating pay—those are administrative tasks, not resolving conflicts between people.

Conflict resolution is the process of addressing workplace disagreements by negotiating agreements or solving problems so that all parties can move forward. It centers on clear communication, understanding each side’s interests, and collaborating to find a mutually acceptable solution, rather than avoiding the issue or letting it escalate. This is why the best choice is a method of negotiating agreements or solving problems. It’s not about hiring new staff, setting vacation policies, or calculating pay—those are administrative tasks, not resolving conflicts between people.