Which term is a visual tool used to organize factors that contribute to outcomes, commonly known as a fishbone diagram?

Which term is a visual tool used to organize factors that contribute to outcomes, commonly known as a fishbone diagram?

• A. Center of Excellence
• B. Cause-and-effect diagram
• C. Civil law
• D. Certification

Answer: (B)

The concept being tested is naming the visual tool that organizes factors contributing to outcomes. The term that fits is cause-and-effect diagram, which is commonly known as a fishbone diagram. This diagram places the problem or outcome at the head and draws major categories as the “bones” with sub-causes branching off, helping teams systematically brainstorm and organize potential factors to identify root causes. Center of Excellence refers to an organizational program or hub, Civil law is a body of law, and Certification is a credential—none of these describe the problem-solving, visual mapping tool used to analyze contributing factors.

The concept being tested is naming the visual tool that organizes factors contributing to outcomes. The term that fits is cause-and-effect diagram, which is commonly known as a fishbone diagram. This diagram places the problem or outcome at the head and draws major categories as the “bones” with sub-causes branching off, helping teams systematically brainstorm and organize potential factors to identify root causes. Center of Excellence refers to an organizational program or hub, Civil law is a body of law, and Certification is a credential—none of these describe the problem-solving, visual mapping tool used to analyze contributing factors.